All readings either Face to Face or on Skype etc must be paid for on booking, via the website or by bank transfer. If you pay by BACS use your name as the reference then your payment is traceable to you having paid it.
There is a 24 hour cancellation policy, you will be charged for your reading if you have given under 24 hours notice cancellation.
It is your responsibility to ensure that you arrive on time for your appointment. As other people will be booked after you it won’t be possible to go over your reading time if you are late unfortunately, so being punctual ensures you receive all of your time. This includes Skype / Messenger/ FaceTime readings.
If your reading is via Skype etc it is your responsibility to ensure that communications your end are working and able to receive contact via contact requests accepted etc.